Glowpoint’s Video Call Center Solution, CUSTOMER CONNECT enables businesses to incorporate HD video into their call center environment with all the capabilities and features expected in a call center environment today. Using Customer Connect, a select group of specialized sales representatives can perform like a massive, global sales force. Customer Connect enables transactions that could ordinarily only be done in person, without having to staff and train every location with every kind of specialist.
| Increase Revenue |
Decrease Costs |
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 | A select group of specialists performs like a massive global sales force. |
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Test out products without the expense of training entire sales or service organizations. |
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| Increase up-sell, cross-sell, and conversion opportunities by connecting your sales force with more opportunities. |
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Increase productivity by decreasing customer wait time for service. |
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| Increase close rates as a smaller, highly trained sales staff comes in contact with customers whose needs match the agent's specific skills. |
| Realize cost savings by consolidating and streamlining customer service resources. |
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FINANCIAL SERVICES companies use Customer Connect™ to up-sell,
cross-sell, and convert customers who require the confidence and trust afforded by personal attention. |
With Customer Connect™, TRAVEL AND HOSPITALITY customers can get help and conduct transactions with personnel who speak their language. |
Customer Connect™ allows customers in the RETAIL environment to get the answers they need - at the point they need them - in order to make purchasing decisions. |
VIDEO ENABLED CALL CENTER
A small group of agents answer customer calls in the call center. |
CUSTOMER CONNECT FEATURES
The highly reliable, highly economical CUSTOMER CONNECT solution enables a wide range of features expected in call center environments today. |
CUSTOMER LOCATIONS
Customers call in from CUSTOMER CONNECT video kiosks, spread over a wide geographical area. They are connected with live agents over a high quality, secure, life-like video link. |